Privacy Policy
Data protection is of utmost importance to Holin and we want to ensure maximum openness and transparency regarding the processing of your personal data. For this reason we have a policy that establishes how users' personal data are processed and protected.
Who is the owner of the user's personal data?
The Italian company Holin di Bosoni Mattia is the owner of the personal data sent and therefore is responsible for the processing of the data provided online, in accordance with the applicable law on data protection.
Holin by Bosonoi Mattia
Casaldonato 5A
29024
Piacenza - Italy
VAT number: 01821010335
What kind of personal data do we process?
Contact details such as name, address, e-mail address and telephone number
Order information
IP address
Which products and offers the user clicked on (data enrichment)
Purchase history
Navigation methods and products clicked on the site
The vehicles you add
Why do we use personal data?
Online shopping
We use your personal data to manage online purchases on Holinstore.com, process orders and returns through online services and send notifications on the status of the shipment or in case of problems with the delivery of the items. We use personal data to manage complaints and product warranties. Your personal data is used for the identification and validation of the legal age for online purchases.
Automated decision
When the user chooses a credit as a payment method, we make an automated decision regarding the credit request.
Direct marketing
We use your personal data to send commercial offers and invitations via email and text messages. In order to optimize the holinstore.com experience we will provide the user with important information, recommended products, reminders of products left in the cart and personalized offers. All of these services are based on previous purchases, what the user viewed and the information provided.
Customer care
We use your personal data to manage product or order requests, to manage product complaints and warranties, to provide technical support through email, the chat function. We may also contact you if there is a problem with your order.
Development and improvement
We use the data to evaluate, develop and improve our services, products and systems for all of our customers. For this purpose, we do not analyze personal data on an individual level: any processing is carried out on pseudonymised data. This includes analytics to make our services more accessible, for example by modifying the user interface to simplify the flow of information or highlighting functions commonly used by our customers on our digital channels, improving IT systems to increase the safety of our visitors and our customers in general. The analyzes are also used to constantly develop and improve the logistical flow of goods, by forecasting purchases, stock and deliveries as well as our resources from a sustainability point of view, optimizing purchases and delivery planning.
Compliance with legal obligations
We use personal data to fulfill legal obligations, legal disputes and authority measures. This includes the use of the user's personal data to collect and verify the administrative data necessary to meet accounting requirements.
Prevention of abuse and crime
We use personal data for loss management and prevention, ensuring that terms and conditions are properly enforced, and to detect and prevent misuse of our services. We also use personal data via video surveillance, for security reasons and to be able to investigate incidents, prevent and report crimes perpetrated in our stores. Your personal data will be used to prevent and verify the abuse of our online services, loss and fraud by analyzing online shopping behaviors.
What is the legal basis for the processing of personal data?
Online shopping
The processing of personal data is necessary for holinstore.com to perform the order management and delivery service (upon execution of a contract).
Direct marketing
The processing of personal data is based on the legitimate interest of holinstore.com
Customer care
The processing of personal data is based on the legitimate interest of holinstore.com
Development and improvement
The processing of personal data to develop and improve our services and products is based on our legitimate interest.
Compliance with legal obligations
The processing of the user's personal data is necessary for holinstore.com to fulfill its legal obligations.
Prevention of abuse and crime
The processing of your personal data to prevent misuse of our services is based on our legitimate interest.
Who has access to personal data?
The data we collect from users is stored within the European Economic Area ("EEA") but may be transferred and processed in a country outside the EEA. Any transfer of personal data will be carried out in accordance with applicable laws. holinstore.com does not transfer, sell or exchange users' personal data with third parties for marketing purposes. The data forwarded to third parties is used only to provide our services to the user. Personal data transferred to third parties is used exclusively for
Provide the services mentioned above
Send the order confirmation to communication agencies
To warehouses and supplier-distributors for order delivery
Communicate to payment service provider for payment
The data transferred to third parties is used exclusively to provide the services mentioned above. The data is transferred to media agencies and technical suppliers for physical and digital direct marketing distribution. Note that many of these recipients have an independent right or obligation to process your personal data. For the transfer outside the EEA, holinstore.com will use the standard contractual clauses and the Privacy Shield as adequate guarantees for those countries that have not received an adequacy decision from the European Commission.
How long are personal data kept?
We will save your data to be able to respect your rights towards us and to comply with the accounting registration rules in your country. After this period, the personal data will be deleted.
What rights does the user have?
Right of access
You have the right to request information about your personal data in our possession at any time. The user can contact holinstore.com, which will provide all personal data by e-mail.
Right of rectification
The user has the right to request the rectification of personal data if it is incorrect, including the right to request the completion of incomplete personal data.
Right of cancellation
The user has the right to delete any personal data processed by holinstore.com at any time, except for the following situations:
There is an ongoing order issue with Customer Service
You are suspected of, or have fraudulently used our services in the past four years
For any purchase made, we will keep your personal data relating to the transaction, in accordance with accounting rules
User's right to object to direct marketing
The user has the right to object to direct marketing, including profiling made for direct marketing. You can opt out of direct marketing by following the instructions contained in each marketing email. By doing this, holinstore.com will not be able to send any further direct marketing offers or information based on your consent. If you wish to deactivate profiling or remove a specific vehicle from your profile, please contact our Customer Service.
Right to lodge a complaint with a competent supervisory authority
If you believe that holinstore.com is treating your personal data incorrectly, you can contact us. Furthermore, the user has the right to lodge a complaint with a competent supervisory authority.
Cookies
Our website uses cookies. Some of these are essential and others help us provide a more personalized experience. Below are details on how we track your session and instructions on how to disable this tracking.
A cookie is a small text file that is saved and, during subsequent visits, retrieved from the user's system or mobile device. If the user wishes to use our services, he implicitly accepts the use of these cookies.
How do we use cookies?
We use persistent cookies to save customer details in case the user has selected the "OK I accept!" in our cookie pop-up, we will use cookies and JavaScript to enrich your profile and enable personalized content such as your favorite products.
Session cookies are used for example for the product filter function in order to check if the user is logged in or if he has placed an item in the cart.
Third party cookies allow the collection of statistical data and user data in aggregate and individual form for analysis tools, in order to optimize the site and present the most relevant marketing material to the user.
Some third party cookies are set for services that appear on our pages, but are not controlled by us. Instead, they are set by social media providers such as Facebook and Youtube and concern the user's ability to share the content of the site, as indicated by the respective icon.
We also use third-party cookies that perform cross-tracking in order to present the user with marketing material on other sites / channels.
What kind of personal data do we process?
We link the identification of the user's cookies to the personal data provided and collected if he has made a purchase or if he has subscribed to a newsletter.
Who has access to personal data?
The data transferred to third parties are used exclusively to provide the services mentioned above, for analysis tools in order to collect statistical data in order to optimize the site and present relevant material to the user.
What is the legal basis for the processing of personal data?
We connect cookies relating to your personal data only if you are a customer or a newsletter subscriber. The processing of the user's personal data is based on consent when the user accepts cookies.
How long are personal data kept?
holinstore.com does not store your personal data unless you are a customer or a newsletter subscriber (see Privacy Policy).
How can the data be deleted?
Cookies can be easily deleted from the system or mobile device using the browser. For instructions on managing and deleting cookies, visit the help section of the browser used. It is also possible to disable cookies or receive a notification each time a new cookie is sent to your system or mobile device. If you disable cookies, you will not be able to take advantage of all the features of our site.