How can I pay for my order, and how much will delivery cost?
You can pay by credit card, PayPal, Apple Pay, or Google Pay.
Delivery is free for orders over €49.99. Otherwise, a shipping fee of €5.99 will apply.
For international orders, shipping is free on orders of €180 or more. Otherwise, shipping costs between €9.99 and €19.99, depending on the destination.
For shipments to non-EU countries or destinations subject to customs clearance, the courier may charge additional customs duties or fees.
How can I return an item?
Please send your return within 14 days of receiving your order to:
Holin Italia SRL
Via Pietro Cella 58
29121 Piacenza (PC)
Italy
Opening hours: Monday to Friday, from 7:30 a.m. to 5:30 p.m., with no lunch break.
After shipping your return, please email us the tracking number so that we can monitor the shipment.
Return shipping costs are at your expense, and the shipment remains your responsibility in the event of loss or damage. Alternatively, you can request a home collection service for €9.00.
The product must be returned undamaged and complete with its original packaging, accessories, and any complimentary gifts.
We may reduce the refund amount if the product shows signs of use or damage, or if the packaging is missing or damaged.
Once we have received and inspected the return, we will issue a refund to the original payment method or, upon request, provide a voucher for the same amount.
Personalised products cannot be returned. The same applies to opened sealed products that cannot be returned for hygiene or health-protection reasons. Complimentary gifts are not eligible for a refund.
Cancellation of an Order Already Shipped or Inability to Deliver
If your order has already been shipped and you wish to cancel it, €9.99 will be deducted from your refund to cover the shipping costs.
The same deduction will apply if the parcel is returned to us after one or more unsuccessful delivery attempts.
A fee of €6.99 will apply if you wish to change the delivery address or request that the order be shipped again.